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Common Connection Issues

When no error message appears during the connection process, follow the steps below. In most situations, these steps will resolve the issue.

  1. Selecting a Java Download for All Operating Systems
  2. Clear browser cache
  3. Verify Java installation
  4. Verify Java installation (video)
  5. Clear Java cache
  6. Clear Java cache (video)
  7. Respond to prompts for IE7 browser or Java JNLP downloads
  8. Test Your Computer Readiness

Specific Connection Issues

When an error message appears during the connection process, follow the steps associated with the error message below:

  1. Connection Failed

  2. Connection Issue
  3. Unable to launch the specific application

For additional assistance contact Client Services at 760-744-1150 ext 1537 or 1554

 

Email: clientservices@cccconfer.org